Terms & Conditions (Business)
These are the Terms and Condition of Business for services provided between AWF Inventories as an independent inventory company and an Instructing Principal or Client. The commissioning of Services by an Instructing Principal on behalf of their Client or the Clients legal representative shall be deemed an agreement to these terms and conditions.
1. FEES
1.1 The Client shall pay the fee within 21 days of the invoice date. Except where instruction is taking directly from a landlord or tenant where payment is required in full prior to any services carried out.
1.2 The Company reserves the right to apply the Late Payment of Commercial Debts (Interest) Act 1998 for any fees more than 14 days overdue from the date of invoice, this will also include reasonable debt recovery costs in line with Late Payment of Commercial Debts (Interest) Act 1998. Interest will be applied both prior to and subsequent to any Court Judgement.
1.3 In the event that Services cannot be delivered, whether or not due to circumstances beyond the Client’s control, and 24 hours’ notice has not been given to the Company, an abortive fee will be charged.
1.4 AWF Inventories reserve the right to charge additional fees at our discretion. Such additional fees would be considered appropriate for properties that are heavily furnished, or where there are additional rooms, en-suites, conservatories, extensions, basements, pool rooms, etc. We generally consider "furnished" properties to include basic essential furnishings, but not ornaments, books and other personal effects. Basic kitchen equipment will be listed at no additional charge for a furnished property, but sets of items such as glasses, crockery and cutlery will be listed as a set, not individually. If personal effects—linen, ornaments, etc.—and excess kitchen utensils are to be listed, this may be charged at a rate of £15.00 per half hour (checking, recording and typing time). Agents are responsible for informing landlords of any potential excess fees.
1.5 No additional charge will be made for photographs at the cost of the inventory make. In the event of a dispute at check-out, there will be three options of cost (as requested by the instruction principal): a) £2.50 per photograph or b) £10.00 per room or c) £65.00 all photos. In the event a client requires the photographs to be delivered at the time of the inventory make; option c) will apply.
1.6 All PDF reports are emailed to the client free of charge, but should the client required bound hard copies these can be requested and posted at an additional cost.
1.7 All congestion charges and parking costs will be charged in addition to any fees quoted, unless otherwise agreed in writing.
1.8 All documents generated by AWF Inventories and delivered via any medium remain the sole property of the AWF Inventories until all invoices / fees are paid in full and cannot be used for any tenancies / disputes that may arise.
​
2. REGULATIONS
2.1 Compliance with all regulations published by the Department of Trade and Industry / Trading Standards and/or similar bodies are the sole responsibility of the Client.
2.2 The Gas Safety (Installation and Use) Regulations 1994, amended by Statutory 1996, and The Regulations Re-enact 1998 - when the Report notes that the certificate has been seen, this does not mean any records have been authenticated by the Company. It is not a statement that the item can be considered to comply with the required regulations but merely a documented note that the certificate existed on the date of the inventory make.
2.3 The Electrical Equipment (Safety) Regulations 1994 and The Plugs & Sockets etc (Safety) Regulations 1994 - when the Report notes that the certificate has been seen, this does not mean any records have been authenticated by the Company. It is not a statement that the item can be considered to comply with the required regulations but merely a documented note that the certificate existed on the date of the inventory make.
2.4 Where the Report notes ‘FFR label seen’, this does not mean that the item complies with the Furniture & Furnishings (Fire) (Safety) (Amendments) 1993. It is a record that the item had a label as described or similar to that detailed in guides published by a regulatory or similar organisation at the time of the inventory make.
​
3. DILAPIDATIONS
On termination of the tenancy the Report is rechecked, and any discrepancies and/or variations will be reported to the Client. The check-out report will indicate, in the opinion of the inventory clerk, whether there is any liability on the tenant, or whether any deterioration can be assessed as fair wear and tear. Fair wear and tear is assessed on the length of the tenancy and the type of occupancy and accepting that certain items receive higher usage. The Company acknowledge that the contractual terms listed in the tenancy agreement may overrule the opinion of the assessor.
​
4. COMPLAINTS
Any circumstances allegedly giving cause for complaint about any services and / or documentation provided by AWF Inventories, must be notified by the client within 7 days from the date of the report. AWF Inventories reserve the right not to accept responsibility for any errors in documentation reported and / or services provided after 7 days and will not accept any liability for errors reported after the occupation of the next occupancy.
All documents generated by AWF Inventories and delivered via any medium remain the sole property of the AWF Inventories until all invoices / fees are paid in full and cannot be used for any tenancies / disputes that may arise.
​
5. KEYS
The Company does not accept responsibility for any lost or unaccounted keys.
​
6. THE REPORT ( INVENTORY MAKE / CHECK-IN / MID TERM / CHECK-OUT )
6.1 Meter Readings, it is the agents and / or landlord’s responsibility to make the clerk aware of the locations of any meters and to ensure that they are labelled and accessible. Should meters not be located or accessible to read then no readings will be taken and we cannot be held responsible for this.
6.2 The appropriate utility companies must be assigned to check any meter readings. We cannot be held accountable for any discrepancies.
6.3 Items are generally described as seen. Where descriptions such as "pine", "brass", "granite" and so on are used, this is for visual identification only.
6.4 AWF Inventories will not attempt to gain entry to rooms or cupboards where doors appear to be stuck, or areas that are crammed full (sheds for example). Where sheds and garages are to be inspected, the keys must be provided or left in an obvious place. We will not check lofts or unlit rooms.
6.5 We will not move heavy or large items unless assisted, nor will we stand on chairs or ladders to examine high level items.
6.6 At the end of the tenancy, all items should be returned to the appropriate room or area, as per the inventory.
6.7 Reports will be emailed in PDF format to the instructing client within 48 hours of the inspection being carried out. If required bound hard copies can be requested and posted at a cost of £10 each.
6.8 Any discrepancies regarding the content of the report should be outlined to AWF Inventories within seven days of receipt. After this time it will be assumed that all parties have accepted the report as accurate